About the job
Iva Media Group Ltd is seeking an experienced Fraud & Payment Specialist to join our dynamic team. This role is essential for ensuring customers have a smooth experience when processing deposits and withdrawals.
Key Responsibilities
• Process withdrawals and monitor deposits across multiple payment service providers.
• Dealing with customer-related emails and KYC and EDD documents.
• Review customer documentation and KYC checks for various jurisdictions.
• Run daily security checks including reports on new customer accounts and payment transactions to protect the business from technical issues and abuse
• Handling suspicious accounts and events in accordance with company procedures.
• Liaising with 3rd party payment providers in locating missing deposits and withdrawals and answering to customer support’s queries through live chat and tickets.
• Initiate supporting improvements to the Payments and Risk functions in the department
• Proactively monitor and review accounts and transaction data for suspicious activity and possible money laundering.
• Performing risk assessments of existing and new customers, conducting ongoing monitoring of customers and transactions.
• Investigate chargebacks on different payment service providers.
• Handle Fraud alerts in a timely manner.
• Actively contribute to improving current internal processes to enhance the customer experience as well as the effectiveness of the team.
Skills & Experience
• You have at least 1 year of experience in payments, fraud, and KYC ideally in the gaming industry.
• You have excellent verbal and written English.
• Able to handle pressure.
• Be flexible when it comes to working hours.
• You are an ambitious, mature, and highly driven individual with a great sense of responsibility.
• You have strong numerical skills, analytical skills, and attention to detail.
• You have the ability to learn new technologies and systems quickly.
• You have a sound understanding of the gaming industry’s operational framework.
• Previous experience with PIQ/Worldline and SumSubstance is appreciated.
Other Benefits
• Hybrid or fully remote with flexible working hours.
• €500 Wellness allowance.
• Educational courses and conferences paid by the company.
• Attractive salary package based on experience.
Submit your CV by sending an email to [email protected]